Full-arch implants
All-on-4 and similar full-arch cases, where a missed evening call can be a missed consult.
For high-ticket clinics
When your office closes, new patients still call.
Overnight Patient Line answers your phone after hours with an AI receptionist built around your practice: your procedures, your published prices if you publish them, your financing partners, your hours. It tells callers up front that it’s an AI, takes a callback request, and sends urgent or post-op callers to your on-call line or 911. Your team gets the details first thing in the morning.
Built for practices where one case is worth $5,000 or more.
We work with surgical and premium aesthetic practices — not general dentistry, basic facial spas, or walk-in cosmetic bars.
Plastic surgery
Practices built around consults for surgery, not same-day commodity treatments.
Veneer smile cases
Smile-makeover and veneer practices that already publish or discuss high-ticket work.
Hair restoration
Hair-transplant and restoration clinics where a single case covers a meaningful fee.
Premium medical spas
Medical spas whose typical case value is in the high-ticket range, not volume facial menus.
After hours, a new patient often gets voicemail.
People still call after the front desk goes home — nights, weekends, and holidays. Many practices let those calls ring to a full mailbox or a generic answering service that cannot speak to procedure or financing questions from the practice’s own approved information. We don’t claim to know how many of those callers your practice misses, or how many would have booked. That’s why a scoping call uses your numbers, not ours.
How it works
- Your number, after you’re closed. Calls forward from your existing line during the hours you designate. Nothing changes for daytime patients who reach your team.
- An AI receptionist, clearly identified. The first thing a caller hears is that they are speaking with the practice’s virtual assistant — an AI — and that the call may be recorded.
- Your information, your rules. We build a knowledge sheet with you. You approve every line before go-live: procedures, any published prices, financing partners, hours, and on-call instructions.
- A callback request that’s ready to work. Name, number, new or current patient, procedure interest, timeline, financing interest, best time to call, and whether it’s all right to text. No medical advice, ever.
- Safety first. Emergencies are directed to 911. Post-op or urgent clinical concerns go to your on-call path.
- A morning summary. Your team gets the details first thing the next business morning, plus a monthly report of after-hours volume and requests. Changes to promotions, hours, or providers are updated within two business days.
HIPAA-aware handling
An after-hours line for a clinic handles information that should be treated as protected health information. We design the service around a business associate agreement and a minimum-necessary intake.
A signed BAA first
We sign a business associate agreement with you before any patient or prospective-patient call is forwarded to the line. We use only vendors that will sign one with us for anything that touches that information.
Collect only what’s needed
The agent collects a name, callback number, whether the caller is new or current, a short note on the procedure of interest, timeline, financing interest, a good time to call, voicemail or text consent, and optional email. It does not collect dates of birth, Social Security numbers, insurance member IDs, or medical history.
No clinical advice
The agent is an administrative tool, not a clinician. It will not diagnose, recommend treatment, or say whether someone is a candidate for a procedure.
Your data stays yours
Call recordings, transcripts, and summaries belong to the practice under the agreement.
How it starts
- Hear it. Call a demo line built from your public website. It takes about two minutes. (A demo number is not set up yet.)
- Scope it. A twenty-minute call to set your rules, on-call path, and summary method — and to walk through break-even math using your own numbers.
- Sign. A service agreement and a business associate agreement, reviewed by your attorney.
- Go live. We build, test from our own phones, and switch on forwarding with you. Target: about ten business days after signed paperwork and an approved knowledge sheet. That timeline is an estimate, not a guarantee.
Illustrative only — not a promise of results. We do not publish conversion rates, “patients recovered,” or revenue claims. If a typical case in your practice is $15,000, a small number of extra cases can cover a year of the service; the exact break-even depends on your fees and your close rate. We will use a fill-in worksheet with your numbers on a scoping call. We do not know your after-hours volume, and we will not guess.
Book a scoping call
To book a scoping call, reply to the email you received from us.